We’ve created a table that best describes what clip size you should choose based not only on your hair texture, volume, and length combined, but also based on what hair style you are planning to do. We recommend to get at least 2 different sizes of clips if you are planning to do HALF UPDOs and FULL UPDOs; you will feel a definite difference on how well each clip size fits each hair style. You can learn more about hairdo styles by watching our video clips (or go to our Home page and click on HAIR STYLING). In addition, this table is only a guideline and it does not guarantee that the clip size you pick will fit your hair styling since hair texture, hair volume and hair length varies for each person.

Hairdo Style Recommended Clip Size Hair Texture (Fine, Normal, Thick, Curly) Hair Volume (based on the diameter of your ponytail in inches) (1 inch = 2.54 cm) Hair Length (Starting at shoulder length and increasing from there) Partial Twist: Half Updo Small Most textures Up to ~2.25” pony diameter Most lengths Medium Most textures ~2.25” to 3.25” pony diameter) Most lengths Large X-Thick or X-Curly Greater than ~3.25” pony diameter) Most lengths Peacock: Full Updo Small Most textures Smaller than ~0.75” pony diameter Most lengths Medium Most textures ~0.75” to 1.75” pony diameter Most lengths Large Most textures ~1.75” to 3” pony diameter Most lengths French Twist: Full Updo Small Most textures Smaller than ~0.75” pony diameter Short Medium Most textures ~0.75” to 1.5” pony diameter) Short to Medium Large Most textures ~1.5” to 2” pony diameter Medium to Long Casual Bun: Full Updo Small Most textures ~0.75” to 1.5” pony diameter Most lengths Medium Most textures ~1.5” to 2.5” pony diameter Most lengths Large Most textures ~2.5” to 3.5” pony diameter Most lengths

It is quite simple. Wrap your 2 fingers (thumb and index) in a circular manner all around your ponytail until you’ve grabbed all your hair (secure but not tight). Then measure the circle diameter formed by your 2 fingers once you’ve removed all the hair from inside your fingers. This dimension is called the pony diameter.

We’ve also created a table that best describes what clip size you should choose based not only on hair texture, volume, and length combined, but also on what hair style you are planning to do. We recommend to get at least 2 different sizes of clips if you are planning to do HALF UPDOs and FULL UPDOs; you will feel a definite difference on how well each clip size fits each hair style. You can learn more about hairdo styles by watching our video clips (or go to our Home page and click on HAIR STYLING). In addition, this table is only a guideline and it does not guarantee that the clip size you pick will fit your hair styling since hair texture, hair volume and hair length combined varies for each person.

Hairdo Style Best Clip Size Hair Texture (Fine, Normal, Thick, Curly) Hair Volume (based on the diameter of your ponytail in inches) (1 inch = 2.54 cm) Hair Length (Starting at shoulder length and increasing from there) Partial Twist: Half Updo Medium Most textures Up to ~2.5” pony diameter Most lengths Large Thick or Curly Greater than ~2.5” pony diameter) Most lengths Peacock: Full Updo Medium Most textures Up to ~1.5” pony diameter Most lengths Large Most textures ~1.5” to 2” pony diameter) Most lengths French Twist: Full Updo Medium Most textures Up to ~1.5” pony diameter Short to Medium Large Most textures ~1.5” to 2” pony diameter) Medium to Long Casual Bun: Full Updo Medium Most textures Up to ~1.5” pony diameter Most lengths Large Most textures ~1.5” to 2.5” pony diameter Most lengths

We offer HAIR STYLING video clips on our site. Simply go to our Home Page and click on HAIR STYLING and you will see all the options. In addition to the video, each Maximas, Ficcarissimo, Innovation, and Signature clip will come with its HAIR STYLING INSTRUCTIONAL BOOKLET; you will find it very helpful as well.

We highly recommend that you keep the Ficcare hair clip inside its original poly bag or store inside your own cloth pouch or box whenever not using the clip. This will prevent the metal surface from getting scratched or the enameled painting from getting chipped and/or scratched. In addition, be careful not to drop the clip on the floor or the counter as the impact may cause some scratching, chipping, and/or falling of crystals. Please note that you can always keep all of your Ficcare hair clips inside the free Gift Box we send you with every order.

There are several ways to clean the hair clips; here is how:

• For most hair clips (without Swarovski crystals), use a mild all-purpose cleaner such as WINDEX, ALCOHOL, SURE CLEAN, and apply a small amount on a clean paper or fabric towel and wipe it gently until all residues are gone; repeat as necessary.
• If you own an enameled painted hair clip (without Swarovski crystals), you can also rinse the enameled surface under warm water and mild soap to remove any topical residues. Then dry it well before using it again.
• If you own a glittery hair clip with Swarovski crystals glued onto it, we recommend that you gently wipe the clip with a mild household all-purpose cleaner dabbed on a paper or fabric towel, but do not soak too much on top of the crystals as this may help loosen the crystals, and cause them to fall off. Also, do not wash the clip as it may have the same adverse effect.
• If you own a glittery hair clip with Swarovski crystals held by metal prongs, then you can either use an all purpose cleaner or warm water and soap to clean the clip and the crystals. Metal prongs usually hold the crystals well in place.

Each clip that contains Swarovski crystals GLUED onto the clip will come with 2-4 extra crystals inside a small poly bag. This tiny poly bag will be attached to the clip when you receive it. Then save the extra crystals for future use in case they fall off. We recommend that you use a craft & fabric glue when attempting to glue these extra crystals. We can’t guarantee that 100% of the Swarovski crystals will stay glued over time, even using the best professional glue.

All hair clips that contain Swarovski crystals held by metal prongs will most likely not fall off unless it gets damaged by accident or negligence. These clips will not come with extra crystals.

Our metal headbands already come sized to fit most hair/head. However, if they feel a little tight or loose, they can be easily adjusted, to a certain extent, to fit your head. All you have to do is:

• TO MAKE IT LOOSER: carefully pull the 2 ends of the headband slightly apart and try it on your head. Keep doing it until you find the most comfortable dimension.
• TO MAKE IT TIGHTER: carefully push the 2 ends of the headband slightly closer and try it on your head. Keep doing it until you find the most comfortable dimension

If you pull or push the headband too much or too strongly, you may run the risk of cracking the enameled painting or shifting the Swarovski crystal chain. So please do it carefully and slowly because it will work quite well.

Yes, it will actually be easier to apply the clip when the hair is wet, especially if you have very large volume or very curly hair.

Each HAIR CLIP is sealed inside a poly bag. Then we place the hair clip(s) inside a beautiful Gold or Silver Ficcare Gift box. This Gift Box will fit all the hair clip types except for the Headbands. It fits around 6-7 assorted hair clips per Gift Box. If you order more than 6-7 hair clips, we will provide additional Gift Boxes as needed. We highly recommend that you keep your hair clip inside the poly bag whenever not using it.

As for HIPBAGS, they will come fully stuffed, wrapped, and sealed inside polybags. There is no special gift box for HIPBAGS.

After you place your order by 11:59pm PST USA, it will take 2-3 business days to process your order and we will ship immediately thereafter pending availability and credit card verification. A customer representative will contact you if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit card verification. Below you will find the breakdown for domestic and international shipping information.

You can choose from 3 domestic shipping methods from United Parcel Service (UPS): UPS Ground (2-5 business days), UPS Next Day Air, or UPS 2nd day Air. UPS does not deliver to APO/AFO or P.O. Boxes. Delivery time does not include Saturday, Sundays or Holidays.

Shipping cost depends on destination, invoice total, and weight of package. However, Ficcare.com is now offering FREE UPS Ground shipping on all orders above $80.00* shipped within the 48 contiguous states; for Hawaii & Alaska, we will have free USPS priority mail shipping. Orders below $80.00 will be charged a flat fee of $6 for ground service delivery or USPS priority mail. See table below for specific shipping cost per shipping method.

Order Total UPS Ground (1-5 business days) UPS (2nd Day Air) UPS (Next Day Air) Up to $79.99 $6.00 $16.00 $32.00 $80.00 to $399.99 FREE shipping* $20.00 $38.00 $400.00 to $799.99 FREE shipping* $24.00 $44.00 $800.00 to $1199.99 FREE shipping* $28.00 $50.00 $1200.00+ FREE shipping* $32.00 $56.00 P.O. Boxes Not Available Not Available Not Available APO/FPO Hawaii & Alaska Ship by USPS Priority mail only: Order over $80 is free shipping; under $80 is flat fee $6

If for some reason or another you decide to refuse the shipment from Ficcare.com, you will still be responsible in paying for the original shipping costs. You will also be responsible for paying the cost of shipping the merchandise back to Ficcare.com. This total combined amount will be deducted from your original order refund.

* In the event that you decide to return your order for partial or full refund, and the gross sales becomes less than $80, then a $6 shipping fee will be applied towards your refund.

You can choose from 3 shipping methods and they are:

1) FEDEX International Priority: this is the fastest method and it usually gets the merchandise delivered within 2-3 business days after leaving Ficcare.com. FEDEX does not deliver to international APO/AFO or PO Boxes. Delivery time does not include Saturday, Sundays or Holidays

2) USPS (Postal Service) offers the 2 more economical solutions, that is, Global Express Mail (3-5 business days) or Air Parcel Post (4-10 business days).

Order Total FEDEX Int'l Priority (2-3 business days) USPS Global Express Mail (3-5 business days by mail**) USPS Air Parcel Post (4-10 business days by mail**) Up to $79.99 $46.00 $34.00 $22.00 $80.00 to $399.99 $54.00 $38.00 $26.00 $400.00 to $799.99 $62.00 $42.00 $32.00 $800.00 to $1199.99 $70.00 $48.00 $38.00 $1200+ $90.00 $58.00 $48.00 P.O. Boxes Not Available Not Available Not Available APO/FPO Ship by USPS Priority mail only: Order over $80 is free shipping; under $80 is flat fee $6

** Please note that packages shipped via USPS Global Express Mail or USPS Air Parcel Post can only be insured up to $500 maximum. In case of loss or damage to the package, customer can only claim loss or damage up to $500 from USPS, even though the value of the package is for example $900. The remaining $400 difference will be at customers own expense.

Once Ficcare passes on the merchandise to the chosen carrier, the customer is now the importer and she/he will be fully responsible for any additional charges such as import duties and taxes, customs clearance fees, etc. Customer will also be responsible in reporting cases of loss or damage of merchandise to the carrier and to Ficcare.com so the problem can be resolved effectively and in a timely manner.

At times, Ficcare may have to provide certain information about your order to the carrier, and this information may be communicated by the carrier to your country’s customs authorities to ease customs clearance and to comply with local laws.

If the order is a gift, the merchandise will be marked GIFT, and the cost of the goods will still be stated on the customs form; this information is required by Customs authorities.

If for some reason or another you decide to refuse the shipment from Ficcare, you will still be responsible in paying for the original shipping costs plus any duties, taxes, or customs charges that are incurred with your order. You will also be responsible for paying the cost of shipping the merchandise back to Ficcare.com. This total combined amount will be deducted from your original order refund.

In the event that your ordered item is out of stock, we will notify you via e-mail immediately after you placed the order. Any changes will be reflected in your total order as well as your shipping confirmation via email.

Ficcare accepts the following 3 credit cards: Visa, Master Card, and American Express.

Sales tax is charged only to customers that reside in California. All other 49 states and international countries will not be charged sales tax.

If you decide that you want another style, size and color or just simply want to cancel your order after you’ve completed it online, you MUST contact our Customer Service Department immediately within 24 HOURS of placing the order, by calling 800-959-5556 or 626-839-1602 or emailing to INFO@FICCARE.COM. This is the only way to modify or cancel your order. If you should decide to return the order or refuse the order after it has been shipped, you will still be responsible for paying the shipping costs to and from your location. This total combined amount will be deducted from your original order refund.

First, you will receive an email confirming that your order has been successfully transmitted. Then, you will receive another email showing that your order has been shipped out and it will include the tracking number for your package.

Yes, you can call Customer Service toll free at 1.800.959.5556 or 626-839-1602, Monday-Friday, 9:00 am to 5:00 PM PST, excluding major holidays. Please have your styles number on hand, as well as shipping/billing/credit card information.

Ficcare is sold in the finest stores in the USA, including NORDSTROM nationwide, Henri Bendel (NY), Bergdorf Goodman (NY), Macy’s Herald Square (NY), C.O. Bigelow (NY), Clydes (NY), Zitomer (NY), Mystixx (CO), Janeeska (RI), Total Beauty Experience (CA), A Different Twist (MA), Bliss (ME), Z Chemist (NY), Carmel Classics (CA), Yarid's (WV/CO), Jack Huntley (VT), J. Ashley (FL), Adornments for your World (FL), and many more.

Ficcare is also sold in the finest European and Asian stores, including Le Bon Marche (France), Harrod's (UK), Harvey Nichols (UK), Selfridges (UK), Fenwicks (UK), Absolute Accessories (Ireland), Gimle Parfumerie (Norway), Kaufrausch (DE), Mannette (Austria), Paris Mode (Australia), Jacque Dessange Salons (France), Isetan (JP), Sogo (JP), Takashimaya (JP), and many more.

Ficcare is committed to protecting your personal information while shopping at our web site. Your personal information provided on the web site along with your online credit card transaction are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.

Ficcare is committed to protecting your personal account information you’ve provided to us. Only the Ficcare organization and its staff will have access to your confidential information and will not share it with any outside organization. However, we may have to share it with the government and/or third parties if there is reason to believe that you are violating the terms and conditions of our website, or where otherwise required by law or by legal process.

Website Use
When you use this web site, you are automatically agreeing to the terms and conditions in this legal agreement, which may change at any time without any prior notice and undertaken at your own risk. Ficcare may make changes to the information on our site or to services described therein, at any time and without any prior notice.

Use Restrictions
All text, graphics, logos, images, video clips, and trademarks are the property of Ficcare, and therefore protected by United States and international copyright and trademark laws. You have permission to electronically print hard copies of pages from this web site solely for personal, non-commercial purposes related to shopping with us. However, you may not download, copy, publish, transmit, distribute, display, change, or recreate any of the text, graphics, logos, images, video clips, and trademarks without our written consent. Any violation of this may result in legal action.

Most of Ficcare hair clip designs have either a Design Patent and/or Copyright protection under the United States and international patent and copyright laws. Any attempt to reproduce or copy or slightly modify our designs to create your own hair clip for commercial purposes is strictly prohibited; any violation of this may result in legal action.

Disclaimer of liability
We will not be liable for any damages whatsoever arising out of or related to the use of this web site; upon using this web site, you acknowledge that it will be at your own risk.

No confidentiality
We do not want to receive any additional confidential or proprietary information through this web site, unless it is needed for placing an order and completing the sale transaction. Any information, materials, suggestions, or comments submitted to us will be considered non-confidential, and therefore, you are allowing us to use, modify, display and distribute it for any purpose, and with no payment or compensation to you.

Miscellaneous
This site and its contents are displayed solely for the purpose of promoting Ficcare products and services. This site is controlled and operated by Ficcare. Ficcare reserves the right to make changes to the information in this site or services described therein, at any time without prior notice.

Termination
You may terminate this agreement at any time. Ficcare may also terminate this agreement at any time without any prior notice, and deny you access to the site if you do not comply with the terms and conditions of this agreement.

We want you to love what you ordered. But if something isn't right, let us know. You will have 30 days from the order receipt date to return or exchange merchandise that has not been worn or damaged, and in its original packaging and box. You will be responsible in paying for the shipping cost of sending the returned or exchanged merchandise back to us. If the merchandize is an exchange, there will be another additional charge for shipping the product back to you.

To order your exchange product, either specify the items (include style number, color, and size) on your return package (fill in the RETURN form) or call customer service toll free at 1.800.959.5556 or 626-839-1602, Monday-Friday, 9am-5pm PST, excluding Saturdays, Sundays, and Holidays. Upon receiving your returned package, your exchange order, if in stock, will be processed and shipped within 2 business days. If we are out of stock on an item that you ordered, we will notify you within 2 days of receipt of package.

To make a product return for refund, please specify the items (include style number, color, and size) on your RETURN form and send it together with the unused and not damaged merchandise in its original packaging and box. Upon receiving your returned package, we will issue the refund accordingly.

Please send your return for exchange or refund to:
Ficcare
17232 Railroad Street
City of Industry, CA 91748, USA

Attn: Return Department

Please enclose the completed RETURN FORM together with the merchandise in the original packaging and box. Then send the package to us via Insured Services. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves.

Once your package has been received at our corporate office, your refund will be processed in the original form of payment. Please allow 3 weeks from the day you return your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.

You can return any item if you are not completely satisfied, as long as you return within 30 days of receipt of merchandise, unused and not damaged. Although we have tried to accurately display and represent the colors and sizes of our products, the actual colors you see will depend on your monitor, and may not be completely accurate, and the sizes will depend on your final hair style, texture, volume, and length.

If you are having this issue, you are most likely setting up your DISPLAY MONITOR at a lower resolution (like 800X600). So in order to fix this, just follow these simple steps:

Microsoft operating system:
- Go to START; then click on CONTROL PANEL
- Look for the DISPLAY icon and click it once
- Go to SETTINGS and look for SCREEN RESOLUTION
- Scroll it so that it is at least 1024X768; then click APPLY and OK.
- Your screen should resize automatically so now you can view our entire webpage inside your monitor

You have 2 options: Microsoft Multimedia Player OR Apple Quicktime.

If you don’t have either of them already installed in your PC, please click on the links we provide on the HAIRSTYLING VIDEO page.

This site works best on browsers running on Windows-based machines (Windows 2000, XP, etc). Users running Safari or other Mac-based browsers may notice some images and text misplaced, or certain features not fully functional. We apologize for this and are continually working to correct and optimize the site for all of the most popular configurations.

A Customer Service Representative can answer all your questions about the status of an existing order, placing a new order, as well as questions about additional products, shipping method, tracking an order and returns.

Please call 1.800.959.5556, from 9:00 am to 5:00 pm Pacific Standard Time, M-F, excluding weekends and holidays, and if you are an international customer, please call us at 626-839-1602 and press O for operator assistance.

You can also us send an e-mail to INFO@FICCARE.COM and a customer representative will reply within 24 hours (excluding Saturdays, Sundays and Holidays).